The numbers and operating terms, in plain language.
Each definition includes the measurement boundaries that owners need to keep consistent. The glossary avoids invented benchmarks and treats examples as examples—not universal targets.
Average ticket
Average revenue collected per completed transaction or visit.
Backbar
Professional products and supplies consumed while performing services.
Booth rental
An arrangement in which a professional rents workspace from a salon business.
Client retention rate
The share of clients who return within a defined period.
Provider utilization
Booked service time as a share of available sellable time.
Rebooking rate
The share of completed visits that leave with a future appointment scheduled.
No-show rate
Missed appointments as a share of scheduled appointments.
Service margin
Revenue remaining after the costs assigned directly to delivering a service.
Retail attachment rate
The share of eligible visits that include a retail product purchase.
Chair capacity
The service volume a chair can support within real operating constraints.
Working capital
Cash available to cover operations while revenue is still developing.
Revenue per available hour
Revenue divided by the provider hours available for client work.