Monthly salon KPI worksheet
A monthly review that connects revenue to capacity, clients, team, and service mix.
Revenue and demand
- Total service revenue
- Retail revenue
- Average service ticket
- New clients
- Returning clients
- Revenue by service category
Capacity and client behavior
- Available provider hours
- Booked provider hours
- Utilization rate
- Rebooking rate
- No-show and late-cancellation rate
- Client retention by cohort
Costs and team
- Payroll and commissions
- Product and backbar cost
- Occupancy and fixed costs
- Marketing spend by channel
- Refunds, discounts, and chargebacks
- Three decisions for next month